At Ruiz Consulting, LLC, we are committed to providing exceptional safety consulting services. Our refund policy is designed to address specific scenarios related to cancellations and company-initiated changes. Please carefully review the following terms and conditions:
- Eligibility for Refunds Refunds will be considered under the following circumstances:
- Company Cancellation: If Ruiz Consulting, LLC cancels a scheduled consultation or service within 48 to 72 hours of the agreed-upon date, you will be eligible for a full refund of the payment made.
- Client Cancellation: If you request a cancellation of a scheduled consultation or service within 24 hours of the agreed-upon date, you will not be eligible for a refund. In such cases, you may have the option to reschedule the service to a later date.
- How to Request a Refund If you are eligible for a refund based on the conditions mentioned above, please send an email to [refund email address] with the subject line "Refund Request - [Your Name]." In your email, kindly include the following details:
- Your full name and contact information
- Date and amount of payment
- Reason for the refund request, specifying if it's a company-initiated cancellation or a client cancellation within the stipulated timeframe
- Refund Processing Upon receiving your refund request, our team will verify the information provided and assess your eligibility for a refund. We aim to respond to refund requests within 5 business days. If your request is approved, we will process the refund using the original payment method used for the transaction.
- Non-Refundable Items Please note that services that have been completed or initiated, as well as downloadable materials or personalized consulting reports, are non-refundable.
- Changes to the Refund Policy We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our refund policy, please contact us at [contact email/phone number]. Our team is here to assist you and ensure your understanding of our policies related to cancellations and refunds.